What to know before hiring a green home cleaning service in Asheville

We aim to keep staffing as consistent as possible by scheduling cleaners who have already serviced your property for subsequent bookings. However, as staff get sick or are unavailable, we may substitute another member of our team to fill in, most often working with another member our team already familiar with your home.

We use commercially available green cleaning products with certifications such as Green Seal, Safer Choice and Design for the Environment. These certifications mean that our products are as safe as they can be to humans, pets and the environment. Our products have no added fragrances, have no VOCs (or are very low VOC), and are made with many plant-based ingredients. These qualities make them well suited to those with allergies, asthma or chemical sensitivities. Below is a list of the products we are currently using.

Focus MP11 multipurpose cleaner
IPAX green bowl bathroom cleaner
Vital Oxide hospital-grade disinfectant
Acetic Acid 5% (Vinegar) for windows and mirrors

Unfortunately, we are unable to use products provided by our clients. This is to reduce our liability for any negative outcomes of a chemical that is unknown to us, such as harm to our staff, or harm to surfaces not designed for a given product.

No, we bring everything we need to each cleaning service. The only thing we may use, if available, is a toilet brush if one is already present in the bathroom. Otherwise, we can supply our own (brand new), and either dispose of it or leave it for next time.

This varies based on the size of a property. For a 2000 sq ft 3/2 house, expect about 4.5 hours for an initial cleaning, and about 3 hours for a recurring biweekly service. These numbers assume a cleaning team of two and are based on averages for similar sized properties. Times will vary based on the amount of traffic and pets in a home, as well as different surfaces (hard flooring vs carpet vs rugs).

Our first-time Standard Cleaning cost is higher because it takes us longer to clean a property for the first time. Often, there is more buildup to remove on the initial clean. Subsequent cleans will take less time as we are able to maintain the level of cleanliness, and our team will have a solid workflow as they are more familiar with the cleaning needs of your home. If you schedule a deep cleaning with us then move directly into recurring service, you can forego the first-time Standard Cleaning fee.

For smaller properties (less than 2500 sq ft), we typically work in teams of two. This enables us to work efficiently while not overcrowding the space. For very small properties (less than 1000 sq ft), we may send a cleaner to work solo. For larger homes, or more intensive cleaning jobs such as post-construction cleaning, deep cleaning or move out cleaning services, we will send a larger team of at least 3 or 4 people.

The easiest way to reschedule is by sending a message to support@greenlandprocleaning.com. We will reschedule your booking penalty-free if it is at least 48 hours before your scheduled booking time. Scheduling changes via email are regularly processed within an hour. You can also call us at 828-579-5732. We ask that rescheduling appointments be made within 10 days of your scheduled cleaning date as to not disrupt your cleaning schedule. Appointments scheduled more than 10 days from your scheduled service will incur additional costs.

Those who have hired solo cleaners in the past may be accustomed to lower rates, as they are essentially only paying for labor. As a cleaning business, we do have more overhead, but we are able to deliver better results, such as faster cleaning service, better customer service, and a more professional experience overall. A cleaning service such as ours can also be more reliable, as we have more than one team member who can step in when someone inevitably gets sick, or needs to take a day off for personal reasons.

Our Standard Cleaning is designed to meet most people's needs for regularly scheduled maintenance cleaning. If you are looking to add on services such as fridge cleaning, oven cleaning, upholstery cleaning or anything else, let our team know and we will see if we can accommodate your request. We offer flat fees for many services, such as those outlined above, and they can be added as a one-time service, or at a regularly scheduled interval. 

If you have a part of your home you would like cleaned that is not part of your home’s interior square footage, such as a covered patio, let our team know, and we can consider this as part of the total square footage for your cleaning quote.

Please note that we are not able to take on additional cleaning tasks, unless they are in the agreed upon scope of work before your day of service.

If you are looking for the most flexibility in cleaning tasks for each appointment, an individual cleaner (not a cleaning company) may be better suited to your needs.

We are not able to perform tasks such as cleaning dishes or doing laundry. We specialize in home cleaning tasks, and we leave daily tasks such as these as the resident’s responsibility. If this is a must-have on your search for a cleaning provider, we recommend you seek out an individual cleaner who has this flexibility. 

No, so long as we have a method of access to the property such as a door code or lockbox.

No, we have many clients who work from home. We can work around your schedule by cleaning other rooms first, then clean your home office at your desired time, such as when you are not in a meeting. Our vacuums are pretty quiet and shouldn’t be disruptive to someone in another room. Of course, the homeowner may always opt to work at a coffee shop or coworkspace at the time of their cleaning service to guarantee minimal disruption.